Harbor Freight Reviews

I shopped recently at one of your stores at 2487 S Seneca St., Wichita, Kansas *******, for a Nailer (brand name is Pierce). I bought it and used it for about 15 minutes. The Nailer then stopped working. I took it back to the store for an exchange. The Nailer still had the manufacturer tags on it; it looked new. The cashier raised her voice at me saying that they don't exchange without a phone number on record (l did leave my phone number with the cashie when I bought it, but this time the cashier and the store poor management declined to find my phone number in their records, obviously they did not want to exchange or return the Nailer). The store manager who is a loud mouth white older male stepped in and started yelling at me as well and immediately told me "Don't come back" three times. I told him he can have the Nailer and I left it on the counter, then I left the store without an exchange or refund. This manager is obviously despicable and rude, and should be removed from his duty if the company cares about its relationship with the consumer.

Harbor Freight has taken the ability away from their cashiers to scan in a coupon. So if you forget your phone, or you don't have access to the internet, you're screwed. Seems discriminatory. The coupon says EVERYONE gets 20% off. Well apparently that's not true. Cheap bastards.

Do not order any free harbor freight gifts on the e mail, It said i won a free power washer , They say You won a free gift. never got the power washer , Plus i got charged twice on my credit card Watch out big rip offs My card got charged in tenn, and mich,

Just another cheap gimmick to get you in the store . 20% off anything you wouldn't want anyway . get a magnafier and read their tiny excusions print .

Terrible. Bought battery backup for my vehicle. Started making a screaming noise soon after. Told because it was an online purchase that I had to mail back and no shipping company will accept a screaming machine. Got noise complaints at home and had to go through extra to dispose of. Trying to dispute charge through bank, since they made impossible to fulfill return.

Terrible. Bought battery backup for my vehicle. Started making a screaming noise soon after. Told because it was an online purchase that I had to mail back and no shipping company will accept a screaming machine. Got noise complaints at home and had to go through extra to dispose of. Trying to dispute charge through bank, since they made impossible to fulfill return.

YOU HAVE TO BUY 3 TIRES TO GET 2 OK TIRES ( HAUL-MASTER 10 in. Pneumatic Tire with Gold Hub ) Most of these wheels in stock have sidewall bulges. There is a bulge across the tire where the sidewall bulge is. If you try to exchange the defective tire at the Carson City NV store, the employees there cannot follow their own exchange policy. Exchange policy says ( proof of purchase ) My receipt is proof of purchase! A valid Government ID for a return must be presented for a return! ( But not for a exchange ) Their RETURN POLICY is for returns ONLY, NOT EXCHANGES !!! I will not show my ID for a $ 9.99 dollar exchange. Their use of my ID is for some sort of scam, ID Theft or other nefarious purpose. Lowe's. Home Depot, Walmart, and all other retailers in Carson City NV, DO NOT REQUIRE YOUR ID TO MAKE A RETURN OR EXCHANGE FOR LESS THAN $100.00 OR MORE. I hope Harbor Freight Founder and CEO, ( ERIC SMIDT ) see's this. I will no longer buy anything at Harbor Freight that is over $10.00 that might even have the slightest chance of needing a return or exchange !!

If I could give zero I would. I recently ordered a toolchest online ,us general 72in to match the one I bought 7 months ago. It was on clearance, new series was coming . Order went through order in possessing. I wait about a month 21 biss days for ship , I hear nothing so I call first lady says they are looking for a shipper. So I wait another week hear nothing so I call and get a lady says sorry item is back ordered and may or may not show up from China and my order will be canceled card refunded is there anything else I can do for you she says . Mean while my card was charged the day I made my order and my credit score dropped aswell when they damn well know they don't have the chest. Harbor Freight is the worst. And now I may have to dispute the charge what a joke.

Got email with. Winner of tool box kit. Just pay 8.97 for shipping. If I win in a raffle. I paid the 8.97. Then approx. 3-4 days later my account was charged 104.00 dollars. Called about it. Well no apologies. I was offered 35.00 for my trouble. But, I could have bought that tool set for 99.00 dollars at the parts store. My advice don't fall for the could win one. Not you don't get one even after they steal money to enter you in raffle. Bad service

We drive over 45 minutes to the Campbellsville KY location for an "in stock" item. Turns out it wasn't in stock. The asst mgr gave us a rain check and 25% off if we come back in 4 days. She even told me I could call b4 I went to ensure the item arrived on their truck. Okay. So the day comes and I call. The call lasted almost 10 mins as the guy checked and verified the stock was in. I asked him did you get plenty because I can't get there until tomorrow and the man said absolutely no problem. So I drive another 45 mins and the store mgr looks comes back and asks who I talked to because they have none in stock. Now ive driven 3 HOURS and have nothing. I showed my phone to the store mgr CLEARLY showing my call checking stock and told him to sell me the floor model. NO. He offered me a 25% discount and he will call me IN TWO WEEKS to let me know IF they received the stock. I had to drive a large vehicle there each time because the item was big. So now I'm out tons of gas money and my time and I still don't have what I need. I ran to Lowe's and they had JUST sold their last one. Needed it this wknd. Thanks to the outright lies told by each manager and employee of the Harbor Freight Campbellsville KY they have completely wasted HOURS of my time and tons of my own money on gas. They have ZERO customer service. The entire company is this way. Good luck getting any reply from corporate either. Harbor Freight is a company that doesn't care about its customers at all. Sad. My husband wants to post pics of the thousands of $$$$ worth of products he's purchased there. He was buying a band saw for $600 NEXT WEEK but Harbor Freight has thrown away our business. The store mgr said our business was unimportant! So they won't get another penny from us. Pathetic. Good store but ZERO customer service and ZERO mgmt. Sad.